Solving playback issues

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Holstein
Newbie

Netflix crashes and playback errors

I have just purchased a TLC Roku tv. Netflix constantly crashes back to the home screen.  When I attempt to play a title, the app will crash back to the home screen. When I do get a title to play and try to pause playback, it will crash back to the home screen, or play only the close captioning without audio or video.  Sometimes I can rewind the title and restart playback and then the video and audio will play.

 

i have attempted to watch a title from my continue watching list and it crashed back to the home screen each time,

 

i have already removed and reinstalled the Netflix app.

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1 REPLY 1
RokuArjiemar
Community Moderator
Community Moderator

Re: Netflix crashes and playback errors

Hi! @Holstein,

A warm welcome from the Roku Community!

Thank you for reaching out to us regarding your issue with Netflix. Did you try to perform a system restart before adding the channel back?

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System Restart.

Does this clear up the issue you are seeing? Please keep us posted on what you find out.

Regards,

Arjiemar

Arjiemar
Roku Community Moderator
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