Solving playback issues

[Wgclark]

I recently purchased a ROKU TV and just plugged it in and got started. After connecting to WiFi and watching all of the tips, I attempted to access Netflix. The screen just turns black. I am able to go back to the Home Screen, but Netflix doesn’t load. Any advice?

[RokuCarly · Accepted solution]

We appreciate your first post here in the Roku Community, @Wgclark!

Our sincerest apologies for any inconvenience this may have caused your streaming with the Netflix channel and we'd be more than happy to suggest some troubleshooting steps to help you get back on streaming.

Before we proceed, may we know if this is the only channel affected by this? If so, kindly follow the troubleshooting steps below:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Kindly ensure that the steps have been done precisely to work. For reference, kindly visit our Support article on How to resolve a channel playback issue.

Best regards,
Carly