Solving playback issues

[4095]

Only 1 of 3 Roku's glitching when watching You Tube videos.  Does not happen when streaming other channels.  Does not happen on the other 2 Roku devices.  Only restarting the device fixes it temporarily.

[RokuCarly · Accepted solution]

Greetings from the Roku Community, @4095!

Our sincerest apologies for any inconvenience this may have caused your streaming with the YouTube channel and we'd be more than happy to offer some troubleshooting steps to help you.

Before we proceed, may we first know if there are any error messages prompted on your screen whenever you open the YouTube channel? If so, please let us know. Furthermore, kindly follow the troubleshooting steps below:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Kindly ensure that these steps have been done precisely to work. After doing so, kindly highlight the app and press the star (*) button on your remote to update it. To learn more about this, kindly visit our Support article on How to resolve a channel playback issue. 

Let us know how it goes and we'll continue assisting you from there. 

Best regards,
Carly