Solving playback issues

[rmb93021]

roku claims it isn't a problem with the stick.  hopefully someone at roku will provide a solution that actually works.......i wonder if there is any way to get roku to escalate this to get the problem resolved

[TaraS1975]

Same here

Netflix works on older roku but not my new 4K stick. Cant try to loilgmin. Ingetnthe 800-2 eelrror. Not logged in, so i cant log out.

Tried.all.other suggestions.  HELP!!

[TaraS1975]

Same here. Very frustrating!

[TaraS1975]

Is there a number to call? This is very frustrating!

[TaraS1975]

I've done all of this with my new 4K stick, and the error is still there. I can't log out because I'm not even logged in yet. Very frustrating. 

[Timry2]

I gave up and sent back a new 4K stick.  You can’t log out because Netflix will not load.

[Firehawk85]

I'm having the same issue with a new Roku Streaming Stick....  I spent 30 minutes talking to Netflix and they're pointing the blame and fix to Roku......

[RokuJharra-Q · Accepted solution]

Hello Community users,

Thank you for posting in the Roku Community!

The Netflix UI-800-02 error code is a common issue with these channels. This error occurs when data stored on your device is corrupted, preventing Netflix from playing. Here are some troubleshooting steps that might help.

Please follow the steps below:

1. Uninstall the channel: Highlight the channel, press the * button, and select "remove".
2. Clear cache and data: From the Roku home screen, go to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and proceed to the next step.
3. Restart your Roku device: Unplug your TV and then plug it back in. This step can help clear any temporary cache or data-causing issues.
4. Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. Test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
5. Re-install the channel: Press the home button on your Roku remote, scroll, and select "Store". Then add the channel from there.

If you've tried all the steps above and are still experiencing issues, we highly recommend contacting the channel provider, such as Netflix contactUs, for further assistance. The majority of content on the Roku platform is actually provided and managed separately by the streaming channels' providers.

Hope this info helps!

Thanks,
Jharra

[Eatcake]

Unfortunately, I tried those steps you provided exactly and I get the exact same error.

[Timry2]

Unfortunately you don’t have more control of the app development.  Not having a clear functional solution makes ROKU look bad