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jglloo
Reel Rookie

NFL App Still Crashing after Start Up

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The previously posted NFL App crashing has NOT been fixed. At startup, left side panel appears for a couple of seconds before the Home page reappears. This happens on a Streaming Stick 4k as well as an Ultra. It was working this afternoon. A previous post said that it was fixed but it has not!

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Nfl app crashing onn Roku tv

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Hi Community Users,

Thank you for reporting this issue to us. We are aware of the problem with the NFL app, where it returns to the home screen after launching.

To check if the issue is resolved, we recommend checking for software updates. Here’s how you can do that:

  1. Go to Settings
  2. Select System
  3. Choose Software Update
  4. Click Check Now

If an update is available, please download it, then relaunch the app to see if the issue is fixed.

For better visibility and reference, we'll mark this post as solved. If the issue persists after the update, please let us know here, and we’ll assist you further. 

Thanks again for your patience and feedback!

Best regards,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator

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79 REPLIES 79
Bent812
Newbie

NFL App crashing upon opening

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Upon opening, it plays the ad for signing into NFL+ fine. Upon loading into the main screen, it freezes and crashes to the tv Home Screen. 

Version 5.0 Build 72. It’s the most up to date one on the App Store.

 

TCL Model 65S41BR

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Cody7
Reel Rookie

Re: NFL App crashing upon opening

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Mine only starts to load the sidebar then crashes back to the Roku Home Screen.

pamscott
Reel Rookie

Re: NFL App crashing upon opening

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Mine also loads the side menu with the spinning wheel on the screen.  Then is crashes back to the Room main menu.  We have a Room box on the main TV and a Room stick in the master bedroom.  Both crash when trying to open the NFL+ app.  All other apps are working fine.

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manac
Reel Rookie

Re: NFL App crashing upon opening

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11/25 same issue. Reinstalled NFL app and issue continues.

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manac
Reel Rookie

Re: NFL App crashing upon opening

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Same issue.  Reinstalled app did not fix

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KB124
Newbie

Re: NFL App crashing upon opening

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We are having the same exact problem as of 11/27/24 3:57p. not sure what to do. I wanted to delete app and reinstall but not sure how to do that. I read a Roku message there's been a problem but seems to have been fixed but not for us.

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Nfl app crashing within seconds of trying to open it

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November 27 and my NFL app won't open and crashes within seconds of trying to open it. Everything is up to date. I restarted the Roku TV. I un-installed and reinstalled the app. Nothing seems to be fixing the issue.

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Toozeduden
Reel Rookie

Re: NFL App crashing upon opening

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NFL app stopped loading.  Spins, shows me the side bar and then kicks out to the home screen. Looks like this issue has been going on awhile with ROKU, but it's new to me today.  I did everything including uninstalling and reinstalling the app.  Still not working.

 

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Re: NFL App crashing upon opening

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Same. Why am I not seeing responses to this issue? Any idead?

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