Solving playback issues

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AprilShowers74
Reel Rookie

Help me NFL app wont open each time i open i get a spinning thwm booted back to home pagecircle

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Nfl app spina around knocka me out to home! Rolu

 

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Rick331
Newbie

Re: NFL+ app won’t load again

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What would happen if  everyone stopped their payment to NFL and requested a refund if this isn't fixed in a week or so?

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Cody7
Reel Rookie

Re: NFL App crashing upon opening

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It seems to be working this morning.  I hope they got it figured out. 

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TomTee
Newbie

Nfl app crashing onn Roku tv

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I'm in tech and do trouble shooting for a living. Ive done everything I could think of and the app will not work. Just loads the side bar and crashes. I literally deleted everything off the TV and just had the NFL app and still nope. It must be a back end issue. Please help

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Nfl app crashing onn Roku tv

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Hi Community Users,

Thank you for reporting this issue to us. We are aware of the problem with the NFL app, where it returns to the home screen after launching.

To check if the issue is resolved, we recommend checking for software updates. Here’s how you can do that:

  1. Go to Settings
  2. Select System
  3. Choose Software Update
  4. Click Check Now

If an update is available, please download it, then relaunch the app to see if the issue is fixed.

For better visibility and reference, we'll mark this post as solved. If the issue persists after the update, please let us know here, and we’ll assist you further. 

Thanks again for your patience and feedback!

Best regards,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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KP16220
Reel Rookie

Re: nfl app not loading despite your claims that the issue has been resolved

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Worked for a day then back to crashing. First all my Rokus wouldn’t recognize my network. After that resolved, we’re back to the NFL app crashing. 

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liqdmonkey
Reel Rookie

Re: Nfl app crashing onn Roku tv

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i reported earlier that this was not working. woke up this morning (Fri @ 9:30 cst) and the NFL app loaded. did not do anything settings wise. just tried it and it worked so/but nothing i did. not sure if others are having similar success. hopefully so. 

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jglloo
Reel Rookie

Re: NFL App Still Crashing after Start Up - Not Fixed

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11/29 11:03 AM, Still working on mine. Had to unplug/plug Roku for the app to appear on home screen.

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AliGator14
Newbie

Re: Nfl app crashing onn Roku tv

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Yah...I've done this. Still does not fix the issue. This isn't resolved. 

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dmbinnh
Reel Rookie

Re: Nfl app crashing onn Roku tv

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It's weird how one day it works, then another it doesn't.  I have had success contacting NFL tech support through my account, however.  Their responses have been pretty quick and usually within a day or so, I can get the app to work on Roku again.  I don't do anything on my end - it just magically starts working.  Then, at some point, days later, the crashing eventually happens again.  So I submit another tech ticket to NFL, and within another day or so, I'm back in the game. 

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