Solving playback issues

[NickF1]

The NFL app loads, though slowly.  Then I choose the game and crashes to the Home Screen when I select full game.

#TCL Roku TV

#Xfinity

[RokuEmmanuel-D · Accepted solution]

Hi, @NickF1.

Welcome to the Roku Community!

We're glad you reached out directly to us about the issue you're experiencing with NFL, which loads and crashes back to the home screen, and we would like to help get this fixed. 

Here's a quick fix you might try:

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

For more troubleshooting steps, please visit this support article: Issues playing content on your Roku device.

Please let us know if this helps. Good luck, and hope it's back up and running soon!

Thanks,
Emman