Solving playback issues

[dreadpanther]

I am currently unable to watch NBA League Pass on my Roku television. I have logged out of the app and logged in again. I have logged out of the app, uninstalled the app, turned off the TV, unplugged the TV from its power source, waited 20 seconds.. plugged the TV back in, reinstalled the app, signed in.. and I am still having the same problem. I have done the previously mentioned list of steps four times; the problem still persists.

The problem I am having is if I start watching league pass game and then stop the game, I can not restart the game or watch another game or show. After I have stopped a game and I try to restart the game I get the icon that shows that content is loading and then it sends me back to the screen where I can select if i want to watch highlights or the full game. No matter what option I select the app shows the icon like it is loading the content (spinning basketball icon appears) and then the screen fades and I am back to the screen where I can select if i want to watch highlights of the game of the full game.

If i try and select another game, I have the same problem as listed above. So if a stream starts in Spanish and I try and change to a different stream.. the screen fades and sends back to the screen where I can select either highlights or the full game and then the problem listed above occurs; I can not select any other game or content without the app sending me back the selection screen (highlights or full game) and I will not be able to watch anything; whatever option I select I am sent back the screen where I can select highlights or full game.

If i leave the NBA App and restart the app then the next content I select will load. But if I stop the content or try and switch streams to a different broadcast of the same game or if I try and switch to watching another game.. the the problem listed above (I am sent back the selection screen loop, for either highlights or full game) and I can not watch any content.

I primarily watch NBA League pass on my Roku television. Currently I am unable to utilize a service I am paying for.

[RokuTakashi · Accepted solution]

Hi, @dreadpanther 

Greetings, and welcome to the Roku Community.

We acknowledge the issue you are facing with video playback on the NBA application, and we appreciate your initiative in conducting troubleshooting steps. We recommend that you contact the channel provider directly to seek further information regarding potential workarounds.

It is important to note that most applications and channels on the Roku platform are developed and maintained by the respective channel providers. In the event that there is a problem within their application, the channel provider is equipped to address it by offering a workaround or by implementing an update to resolve the issue.

For more information, you can reach them directly at NBA Help Center - NBA.com

We hope that this will be sorted out soon.

Best wishes,
Kash