Solving playback issues

[rc6]

Testing it now.

[rc6]

I watched an entire episode of a show without issue.

[jontalk]

Without doubt one of if not THE lamest app on Roku even after changing from HBO to Max. Slow as molasses, audio volume issues, the list goes on and on..I sure wish a Roku community moderator would get the dev team to contact them and fix it especially since its a PAID app!

[atc98092]

Funny, I've felt the MAX app is working significantly faster than when it was first released. It's as fast on my Ultra 4800 as it is on my Nvidia Shield players, which are much more powerful devices. 

And MAX is not a paid app. You don't pay anything to install it. It's a subscription app, which requires you to subscribe for the content. But you didn't pay anything for the app itself. There are apps you must pay for, mostly screensavers and such. 

[jontalk]

@RokuJanadeeK  What's important for you to know is that there is ZERO performance difference between the Max app and its predecessor, HBO. Browsing titles is excruciatingly slow and the audio volume tends to be far lower than others. I find it remarkable that they have yet fix all these problems. When compared to a FREE app like Tubi, it pales in comparison where performance is concerned and Tubi's catalog is as big or bigger!

[rc6]

The Max app has worked fine on my Roku Ultra, with the exception of the pause/resume issue, which now appears to be fixed.

[rc6]

I've watched several more episodes of shows of Max and there is no sign of the pause/resume issue. It does appear to be fixed by the latest update.

[RickyZ]

I can also report that the pause and unpause feature is now working on both of my RoKus. 

[mebmike]

Have checked for updates apps and Roku unit, have rebooted Roku unit, have uninstalled Max app then rebooted Roku, then reinstalled Max app signed back in, have rebooted WiFi router also re installed network pathway. After each time I made an adjustment I logged into my Max app tried to watch different movies, and it would kick me out of the app back to my home screen. Can watch different apps without issues on my Roku unit.

Tried watching Max on my computer browser and my iPad with Max app both played fine with no issues,  started having problems with the app on my Roku unit yesterday October 5th 2023. Would appreciate any help or reason for this problem.

[mebmike]

Have checked for updates apps and Roku unit, have rebooted Roku unit, have uninstalled Max app then rebooted Roku, then reinstalled Max app signed back in, have rebooted WiFi router also re installed network pathway. After each time I made an adjustment I logged into my Max app tried to watch different movies, and it would kick me out of the app back to my home screen. Can watch different apps without issues on my Roku unit.

Tried watching Max on my computer browser and my iPad with Max app both played fine with no issues,  started having problems with the app on my Roku unit yesterday October 5th 2023. Would appreciate any help or reason for this problem.