Solving playback issues

[Wineaux]

Could you please provide us with a contact number for NBC’s Roku app support team?  That should be information that Roku has on hand.  NBC sure doesn’t provide it.

[RokuEuniceL]

Hi @Wineaux,

Thanks for posting here in the Roku Community!

You can check out this support article for the channel contact list.

We hope this helps.

Kind regards,

Eunice

[WatchitNow]

I am in the MSNBC Live app on Roku. 

Every few minutes the screen flips back to the previous screen, and you have to click "Watch Now" to get back to the live channel.

Why is this happening?

[Rich0826]

I ended up downloading the NBC News App, once it opens, at the top there are 3 options, NBC News, Msnbc and Today show.. seems to work fine.. after a couple of hours, it goes back to main menu, guess it doesn't think I am watching.  

[WatchitNow]

So the MSNBC Live app is a different app than the MSNBC option under the NBC app?

[Rich0826]

ya, someone in a previous reply mentioned the NBC News app, not the NBC app.. 

[toxdoc42]

On my Samsung television, not ROKU. if I choose live I get MSNBC! 

[motiger]

it's 11/22 and still happening on my Samsung TV NBC app + Spectrum cable log in. Have tried uninstalling and reinstalling app. Have tried signing in and out of Spectrum. Nothing. So annoying. 

[RokuCarly · Accepted solution]

Welcome and thank you for posting here in the Roku Community, @motiger!

Thanks for bringing this to our attention. Rest assured that we will find you the best resolution possible.

May we first know which specific Roku streaming player you are having this issue with? We also need to make sure that you have performed the troubleshooting steps precisely to work. It should be in this order: remove the app > reboot your device > and re-install it. 

Furthermore, have you tried to reach out the Customer Support of MSNBC regarding this matter? If not, we highly recommend it, as they are the ones who created, maintained, and updated their app on the Roku streaming platform. You can also directly contact their phone number at 1-212-664-4444. 

Keep us posted on how it goes! 

Best regards,
Carly

[WatchitNow]

Follow these instructions exactly. This worked for me.

Scroll down to “Search.” Choose NBC News. It’s on a white background with a Peacock and the words NBC News. Do not choose any other icon. Click on that. Click “Watch now.” The Peacock with NBC News will appear. There will be an error message that says “Stream error. Stream was unable to connect due to a network area.” Click OK. Then you will see some icons on the top that say NBC News, MSNBC, and Today. Press the arrow up and try to get to those. It won’t let you and there will be multiple square boxes that appear. At that point, hit the arrow on the left at the top of the remote.  Then the icons will appear again. Now hit the arrow up. The first one that will appear is NBC News hit the arrow to the right and it will land on MSNBC. Hit OK.