Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Pwayjr
Newbie

Re: Cant get the free channels on live tv only paid subscription chamnels

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I am getting the same response from both a 3700x and a Hisense Roku TV.

Definitely a software snafu at Roku's end.  🤔

Reset the router, changed to 5G, still got the same results. 

FloofsMom
Newbie

Re: Cant get the free channels on live tv only paid subscription chamnels

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Same here! It's working fine on my living room TV but not in the bedroom. 🙄

BongoMike
Binge Watcher

Re: Lost all antenna and live channels this evening

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Have the same prob. A lil tip on the ota channels-go to settings, tv inputs, live tv, manage channels then check Hide streaming channels and you should be able to now see your ota channels-fyi, but Roku...C'mon Man!!!

Pwayjr
Newbie

Re: Cant get the free channels on live tv only paid subscription chamnels

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Go into the settings and check the build date and version on each device, a dollar says they're different.

0 Kudos
Lfoxx93705
Reel Rookie

Re: Cant get the free channels on live tv only paid subscription chamnels

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Roku tv I'm using

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mGol
Streaming Star

Re: Roku channel and live tv stopped working

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While hiding all streaming channels made the OTA channels work.  It does not really fix the problem that the app update broke the normal ad based live streaming channels or allowing OTA channels while streaming channels are enabled..  Problems with the TV app started awhile before this.  This is just the latest in broken TV app GUI operation.

Pwayjr
Newbie

Re: Cant get the free channels on live tv only paid subscription chamnels

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Odds on it's a newly installed bug 😔 in the code.

0 Kudos

Re: Lost all antenna and live channels this evening

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For real roku

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Maryham29379
Reel Rookie

Re: Lost all antenna and live channels this evening

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We had the same exact thing happen. We went to Tubi and came back after a movie and now everything is 2000+ but not our regular channels. 

Mimi57
Reel Rookie

Re: Roku channel and live tv stopped working

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Mine says I have no Internet Connection. Have checked it several times in Settings and it is connected. My other devices are connected. Can't get any Roku channels at all.

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