Solving playback issues

[LB52]

I have 2 Roku TVs and only one has this same issue.  Channel guide for OTA is not correct.  Channel 4.1 shows COZI but the correct channel is ABC.  There are others as well.  What do I need to do to get this corrected?

[troystanton70]

If your live tv guide is inaccurate be prepared for nothing to be done about it! I’ve posted several times and emailed Roku customer service multiple times throughout the years and it’s now been inaccurate and nothing done about it for years now! I just keep posting and trying to contact Roku about this ongoing problem but I only get a ai response every time and then nothing is ever done or do they follow up ever! 🙄🤦🏻‍♂️

[LB52]

So sad!  It must be the 4 year old and older ROKU TVs because my new one (2023) is fine.

Sure wish ROKU would have a fix!  I’ve raved about my ROKUs for a long time. 
I may have to change to Samsung☹️

[RokuJanadeeK]

Hi @troystanton70 and @LB52,

We understand that your device is experiencing this issue. We're happy to assist.

Please be guided by the fact that our appropriate team is aware of and currently investigating this issue. With this, we would ask for you to provide the details I have requested in the above post.

With more details, our team will be able to look into this further. We're hoping for your response.

Sincerely,
Janadee

[LB52]

RokuJanadeek

Here are the items requested to help the tech team.

Model 50R6+
SN YNOON6117262

N8D8CN117262

12.5.5 Build 4174-39

thank you

LB52

[RokuJanadeeK]

Thanks for the follow-up, @LB52.

We are happy to continue assisting.

We have already collected the following details; however, the Tracker ID is necessary for the team to monitor the issue; could you also provide it to complete the details requested? To collect this data, when you see this issue occur, press the home button five times, followed by the back button five times, and provide us with this ID.

We're hoping for your response.

Regards,
Janadee

[LB52]

Model 7240-X- Roku TV  

GC Version 10.7.26

Timestamp 2024-02-22T21:03:332

ID 62-076-143

[RokuJanadeeK]

We appreciate this, @LB52.

Thank you so much for completing the details requested.

Rest assured, all this information has been collected and forwarded to the appropriate team for further review and investigation. Should an update be available by the appropriate team, we'll promptly inform this thread.

We are hoping for your patience and understanding in the meantime.

Regards,
Janadee

[LB52]

Thank you for taking this.

Hope to have a resolve soon.

[troystanton70]

Here is my information you requested after having the same issue with the incorrect live tv guide information on certain channels!

Issue Report Tracker:

Model: 3941X2- Roku Express 4k+

Serial: X0220063E9JG (SOHAK323E9JG)

Software: 12.5.5 • Build 4174 E4

GC Version: 10.8.24 

Time Stamp 2024-0223T00:11:38Z

Issue ID: JG-076-331