Solving playback issues

[starmark]

The Roku Channel will not play movies, but it plays TV shows just fine. Whenever I try to play a movie, it says something like, "Unfortunately, we are unable to play this content. Try again later."

All other apps I use work perfectly on that firestick.

I have uninstalled and reinstalled the Roku app.

I have turned the firestick on and off.

Firestick has the latest update.

I do not use VPN on that device.

I am at a loss for what to do. I just want to watch the Weird Al movie thing. Looks funny.

Should I just give up and never use Roku again? I'm starting to think that's my only option.

[renojim]

@starmark, are you in the U.S.?

[starmark]

Yes, I am in the US.

[RokuEmmanuel-D]

Hey, @starmark.

Thanks for reporting that you're having an issue with the Roku Channel on your Firestick. We're here to help!

Since you're on a Firestick device, could you provide the App Build Version instead? 

We're looking forward to your prompt response!

Roku Community Team

[starmark]

App version is 1.0.76

[RokuEmmanuel-D]

Thanks for providing this info, @starmark!

We appreciate your cooperation on this! We'd be glad to pass this on to the team. 

In the meantime, could you also provide a photo of the exact behavior of the app?

Please get back to us soon!

Thanks again,
Roku Community Team

[starmark]

That's too much effort. I give up. No more Roku Channel for me. I'm uninstalling it. Thanks anyway.