Solving playback issues

[TomN]

The Legacy Tablo TV app stopped working on both my Roku Streaming sticks and Roku 3s yesterday, October 18th, 2024.  The Roku devices upgraded to Software Version 14.0.  Is Roku working on a fix for the Legacy Tablo TV app with Software Version 14?

[bluemn5915]

I have a legacy Tablo quad HDMI. I have been playing it through a Roku for several months now without any problems. Recently when I try to play back a recorded show or watch live TV I get the message  “PLAYBACK FAILED - This video is not playable on your device using the current settings” is often caused by a mismatch of audio settings between your Tablo and your Roku."

I have tried all the recommended trouble shooting suggestions I could find such as factory reset of the Roku twice, Re installing the Tablo app twice, Checking audio settings many times but nothing has helped. I have a second Roku in another room that works fine with the Tablo. Is there something else I can try to get the to get this working again?

[bluemn5915]

Second Roku just did a update and now it doesn't work either.

[renojim]

There's a known issue with fourth generation Tablos and software version 14, but I don't know about legacy Tablos.  Either way, it's Tablo that has to fix their app if there's something in it that's incompatible with a Roku update.  Have you checked their "community"?

https://community.tablotv.com/

[Dfresh567]

@TomN @bluemn5915 

What's Legacy Tablo TV?

[Kempkerr]

Same issue

Can we revert to a previous software version?

[RokuTakashi]

Hi, Community users!

We appreciate you for letting us know about the issue you have encountered with the Legacty Tablo TV app, and our team would like to gather details to so we can further review this matter.

Please be advised that we're currently investigating the problem of the Tablo TV app. Since you've mentioned that this issue is specific with the Legacy Tablo TV app, our team would appreciate your cooperation in providing the details below.

1. Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)

2. TV Make/Model:

3. Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

4. Troubleshooting Steps Taken:

   • Any steps you've already tried to resolve the issue.
5. Description of the exact behavior of the issue

Thank you for your ongoing support and patience as our team is working on this matter. We hope for your response in this thread with the necessary information, and we will make every effort to help you

Best wishes,
Kash

[Dfresh567]

@TomN @Kempkerr @bluemn5915 

Now I really want to know what the Legacy Tablo TV App is! They've taken an interest

[jcat30]

Arjiemar, I already did that twice and have had the ticket closed on me without resolving the problem. I also followed troubleshooting directions and sent a video of the problem occuring with the tracker id. I have found my own solution and discovered that the problem is a Roku problem of some sort with the Tablo app. I ordered a Fire TV stick that was delivered yesterday. I set it up plugged into my Roku TV and in Fire TV installed the Legacy Tablo app. I have tried out moving through the menu options and viewed several recordings and deleted them with no problems. This means the crashing of the app is a Roku error, no matter how many times Roku Customer Service closes my ticket due to not hearing from their engineering department that is supposed to solve the problem. I hate the Fire TV UI, but at least I can view my Tablo recordings.

[Kempkerr]

So is Roku giving up on fixing this?