Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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MikeSD
Reel Rookie

Re: Keeps kicking me out of my apps and back to the home screen

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I’ve tried all the steps suggested. Keep getting kicked out of Hulu. Have tried other channels yet. I have a roku ultra. Problem started today during US Open. 

open to any suggestions. 

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DJMonty68
Reel Rookie

Re: Keeps kicking me out of my apps and back to the home screen

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Clearing the cache as suggested WORKS!!!!

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makaiguy
Community Streaming Expert

Re: Keeps kicking me out of my apps and back to the home screen

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@NomadVagabond wrote:

TVs have been turned on & off to refresh but it's still happening.


If you have Fast Start enabled on your Roku TV, turning your set off/on just toggles you into and out of a reduced power standby state and doesn't give a complete restart. (Settings > System > Power > Fast TV Start)

To get a complete restart use menu path Settings > System > Power >System restart, or unplug from power for a few seconds.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
MikeSD
Reel Rookie

Re: Keeps kicking me out of my apps and back to the home screen

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Hmm.  I’ve read that roku devices don’t have cache.

what exactly did you do to clear ‘cache’ that fixed the ‘kicked to home’ issue?

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MikeSD
Reel Rookie

Re: Keeps kicking me out of my apps and back to the home screen

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To all

i can only surmise from reading the threads is it the latest software update from roku.  My system was fine until latest update.  All the suggested steps won’t work if the SW is flawed. I wish I could go back to previous sw release until roku fixes the issue.

im using Apple TV and all is well.  May just stay with it and dump roku. 

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thefix
Reel Rookie

Re: Keeps going back to home screen

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The fix for me was plugging the device to a wall plug instead of the TV for the power source there was not enough power from the  TV source. I was not having no problems till recently but this seems to fix the problem.

DukeD
Newbie

Re: Keeps kicking me out of my apps and back to the home screen

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Mine doing the same. Especially Hulu & Netflix. What's going on Roku???? There are a ton of complaints here.... What progress are you making to fix this?? From what I see from the complaints, b this has been going on for some time. 

Let's Go!!!!

20201231_131704~2.jpg

 

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dropdx
Channel Surfer

Re: Keeps going back to home screen

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Oh, so your problem was with an actual standalone Roku device? Then that pretty much tells me this is a Roku problem and not TCL...

My TCL TV is integrated with Roku, no separate device, and it's doing it.

So, clearly, this is a Roku issue that they are taking no responsibility for except for these canned, useless replies here.

thefix
Reel Rookie

Re: Keeps going back to home screen

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We have a Roku tv also and have not had any issues  with that TV. This seemed to have fixed our problem. Hopefully it is a quick start.

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Aldebrand
Binge Watcher

Re: Keeps going back to home screen

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Absolutely. And now that they don't have any answers they're actually starting to lock out threads! 

https://community.roku.com/t5/Solving-playback-issues/OS-12-0-Multiple-apps-are-failing-on-12-0-0-af...

That's the one I've been following and since they don't have an answer they just prevented people from replying. I have a Phillips Roku TV so yeah, it has to be a Roku issue. And my TV is less than 6 months old.