Solving playback issues

[JayGuerette]

Now my Model 3810RW, serial # YHOOOE453094 (C237A0453094), is impacted by this defect.

For **bleep**s sake, this issue had been going on for over 4 months.

I am unable to use services that I am PAYING for.

What now Roku?

[RokuJanadeeK]

Hi @Fixtv and @JayGuerette,

We sincerely apologize for the inconvenience this has caused you.

Rest assured, our team is diligently working on this issue to sort it out as soon as possible. Once we have information to share, we'll surely let you know in this thread.

We appreciate your patience and understanding in the meantime.

Regards,
Janadee

[JayGuerette]

I'm having trouble with the phrase "diligently working on this issue to sort it out as soon as possible".

For people who have been having this issue for 4 months or more that is an absurd claim.

I've only had this problem a week and I'm absolutely appalled at this response.

I'm unsure how any company can look at a 4 month outage and think that is OK.

[Fixtv]

With respect,  please we go back to how many times I personally have posted.. look ! The dates to which it was posted. So the individual who stated only A week. 🙏 truth is there.  God bless  you..

My problem is still there. 

[RokuJohnB]

Hi @JayGuerette @Fixtv,

Thank you for keeping us posted here in the Roku Community!
Currently, our appropriate Roku team is still investigating this issue. Once more information is available, we will be sure to update this Community thread.

We appreciate your patience and understanding in the meantime.

Sincere regards,

John

[JayGuerette]

According to this:

reddit /r/roku 

"This return to home screen behavior happens when the active application uses too much memory and the system stops it to prevent the whole device from rebooting. Which model of Roku Ultra do you have? The once since 2020 are all 2GB devices so shouldn't have this issue very often, but older Ultra models only have 1GB of RAM."

Is this true?

[Kimssosilly]

I tried buying a brand new Roku Express. Same exact results!

[RokuTakashi]

Hi, @Kimssosilly

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about having the same issue regarding channels going back to the home screen. May we know if you've noticed it with a specific channel or to all channels? Also, have you tried using an alternative network or restarting your router/modem to see if you still have the same issue afterward?

Please keep us posted.

All the best,
Kash

[JayGuerette]

This is insulting. Everybody here has tried everything previously suggested. Pretending that it's somehow "our fault" because we haven't rebooted our device, or our network is somehow faulty, is incredibly patronizing. Please stop suggesting this nonsense. Please stop thanking us for our patience. Please stop telling us you're working on it.

Fix it.

[RokuCarly]

We completely understand your input, @JayGuerette.

We sincerely apologize for any trouble and inconvenience this may have caused you. 

At the moment, we currently don't have any information regarding this matter as we are still in the process of fixing it. 

No worries! Once we have further updates, we will make sure to let the Community know.

Best regards,
Carly