Solving playback issues

[StitchAndListen]

I am having the same issue with Hulu only. Audio can go super low or nonexistent or go extremely loud and muffled.

I've swapped Rokus between rooms to make sure it wasn't the device. Swapped HDMIs to make sure that wasn't the issue. Uninstalled, restarted device, reinstalled Hulu.

I'm at my wits end with this issue and am about to cancel my Hulu subscription. Why pay for something I can't watch?

[RokuJohnB · Accepted solution]

Hi @StitchAndListen,

Greetings from the Roku Community!

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can reach Hulu Support here.

If there's anything else that we can do to assist you, please keep us posted.

Kind regards,
John