Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Channel Surfer

Issues with media playback through Plex on Roku

Did you ever find a solution?  Having same issue?

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Community Moderator
Community Moderator

Re: Issues with media playback through Plex on Roku

Hi there @RanAndTonya,

Thank you for reaching out to the Roku Community!

We understand that you are having issues with Plex on your Roku.

We recommend performing the below steps and seeing if you can resolve the issue:

  • Remove the channel from the Roku device.
  • Power cycle the Roku device by disconnecting it from the power cable and reconnecting the device back to power.
  • Re-add the channel back to the Roku device.

Steps to remove and re-add the channel can be found here:

How do I remove channels from my Roku® streaming device?

How do I add channels to my Roku® streaming device?

If the issue persists, you'll need to contact Plex support to report the issue and request additional assistance. Each channel (app) on the Roku platform is built and maintained by the channel provider itself. You can reach them here:

Please feel free to let us know if you need any additional assistance!

Best regards,


Roku Community Moderator
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Community Streaming Expert

Re: Issues with media playback through Plex on Roku

@RanAndTonya You appear to have posted something in response to someone else, but your post is now on a new thread, so we have no context of your problem. What exactly is Plex doing or not doing for you? I use Plex on a Roku Stick when I'm traveling, and haven't had any issues. 


Roku Community Streaming Expert

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