Issue Tracking Board

[Pdxpdr46]

Tablo worked with OS 13 but does not work with OS 14.  

[Pdxpdr46]

Tablo does not play live tv or recorded shows.  Everything worked perfectly before the auto update to OS 14.  

Let us go back to OS 13 and hold off on OS 14 until you test it.  

[rowku_username]

Tablo fails to play live tv or recordings.  Goes to black screen like it's going to play and then just back to app without playing.  Was fine on 13, now on 14, doesn't work.  Tablo is version 0.8 build 800.

[Tim100]

MODEL:  3941X2 - ROKU EXPRESS 4K+

S.N.:  XO2200N5UKG6

DEVICE:  SOHAK445UKG6

SOFTWARE VER:  14.0.4

BUILD:  12221 - E4

GC VER: 12.4.17

TIMESTAMP:  2024-10-16T23:53:23Z

ISSUE ID:  G6-417-593

ISSUE: LOCAL CHANNELS AND RECORDING OF LOCAL CHANNELS WILL NOT PLAY.  INTERNET THINGS PLAY.  EXAMPLE, ION THROUGH TABLO GEN 4 WILL PLAY.  BUT FOX ON LOCAL 2.1 WILL NOT  PLAY.

[Pdxpdr46]

Exactly the same issue.  Downloadable content plays back from Tablo to Roku but live streaming and recorded does not

[moby2]

Model # 3941X2 (from box)

Model: 3941RW2-ROKU EXPRESS 4K + (from system info)

Serial # X02200NGW3FC

DEVICE ID: SOHCK41GW3FC

SOFTWARE VER: 14.0.4

BUILD: 12221-E4

GC version 12.4.17

Time Stamp: 2024-10-17T12:31:22Z

Tracker I.D.  ID FC-418-351

ISSUE: LOCAL CHANNELS AND RECORDING OF LOCAL CHANNELS WILL NOT PLAY.  INTERNET THINGS PLAY.  EXAMPLE, ION THROUGH TABLO GEN 4 WILL PLAY. 

[RokuCarly]

Hi Roku Community!

We would like to address the recent reports concerning the Tablo TV channel experiencing crashes when attempting to access both Recorded and Live TV content. We sincerely apologize for any inconvenience this situation may have caused and greatly appreciate your understanding and patience during this time.

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version and TV Make/Model:
• Specific troubleshooting steps taken

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
The Roku Community

[RokuCarly]

Hi Community users!

We genuinely appreciate those who have already provided us with the necessary details needed for the investigation. Rest assured that we have already forwarded that information to our relevant team for review. 

Rest assured that we'll keep you posted once updates are available regarding this case. In the meantime, we appreciate your patience and kind understanding as we work on this.

Furthermore, to those who are experiencing the same issue of being unable to access both Recordings and Live TV content within the Tablo TV app, kindly provide us the requested details posted above. 

Note: We'll mark this post as a solution for everyone's visibility.

Best regards,
Carly

[RokuEmmanuel-D]

Hi Roku Community Users!

Thank you for bringing to our attention the issue you're experiencing with the Tablo TV App. We understand that the app is not scanning for local channels, which can be quite frustrating, especially when you're eager to enjoy your favorite shows.

Update 10/17: This is under investigation, and we are currently working with the channel provider to resolve the issue.

To help us address this issue, please provide the following information:

1. Roku Device Information:

   • Model
   • Serial Number
   • Device ID
   • Current Software Version (found in Settings > System > About)

2. Channel Build Version:

   • Please specify the version of the Tablo channel you are using.

3. TV Make/Model:

4. Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

5. Troubleshooting Steps Taken:

   • Any steps you've already tried to resolve the issue.
6. Description of the exact behavior of the issue

Thank you for your ongoing support as our team addresses this issue. If you've found a solution, please share it with the community! Otherwise, reply to this thread with any details, and we'll do our best to assist you.

Note: "We'll mark this post as a Solution for everyone's visibility"

Sincerely,
The Roku Community Team

[Mmondo]

Model 3811X Roku Streaming Stick

SN YH00g0977603

Software Version14.0