Issue Tracking Board

[bs36]

Model 3941x2-Roku Express 4k+

Serial Number X02200WH9T9C

Device ID S0HAK35H9T9C

Software Version 14.0

My tablo app was going back to guide when you click on channel. I tried changing digital output to custom dolby digital. Preferred streaming format is Dolby. Changed from Auto. I get picture now but no sound after making those changes. Any help would be appreciated. Thanks.

[bs36]

they know it is an issue. if you read some of the trouble shooting, people have changed audio to dolby. i tried this and it doesnt go back to the guide. it goes to the channel but there is no sound. tablo works on my iphone so i airplay it to my tv. 

[Pdxpdr46]

Tablo does not play live tv or recorded shows.  Everything worked perfectly before the auto update to OS 14.  

Let us go back to OS 13 and hold off on OS 14 until you test it.  

[RokuEmmanuel-D · Accepted solution]

Hi Roku Community Users!

Thank you for bringing to our attention the issue you're experiencing with the Tablo TV App. We understand that the app is not scanning for local channels, which can be quite frustrating, especially when you're eager to enjoy your favorite shows.

Update 10/17: This is under investigation, and we are currently working with the channel provider to resolve the issue.

To help us address this issue, please provide the following information:

1. Roku Device Information:

   • Model
   • Serial Number
   • Device ID
   • Current Software Version (found in Settings > System > About)

2. Channel Build Version:

   • Please specify the version of the Tablo channel you are using.

3. TV Make/Model:

4. Troubleshooting Steps Taken:

   • Any steps you've already tried to resolve the issue.
5. Description of the exact behavior of the issue

Thank you for your ongoing support as our team addresses this issue. If you've found a solution, please share it with the community! Otherwise, reply to this thread with any details, and we'll do our best to assist you.

Note: "We'll mark this post as a Solution for everyone's visibility"

Sincerely,
The Roku Community Team