Solving playback issues

[bseld]

Same issue! Please fix!

[MTC55]

Same here. Internet channels work, local channels do not, and neither do recordings.

[knthornton620]

Same issue. Every time we select a Live TV show, it reverts back to the guide. 

Model Roku Express 4K+
Serial X02200EX64NP

Software 14.04

Tracker ID NP-423-265

[RokuTakashi]

Hi, Community users.

We appreciate your efforts in keeping us informed and updated with the present issue of the Tablo TV app.

Please be advised that we're currently investigating the problem of the Tablo TV app.

In the meantime, we'd like to encourage your assistance in reporting further issues in this regard.

1. Roku Device Information:

   • Model
   • Serial Number
   • Device ID
   • Current Software Version (found in Settings > System > About)

2. Channel Build Version:

   • Please specify the version of the Tablo channel you are using.

3. TV Make/Model:

4. Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

5. Troubleshooting Steps Taken:

   • Any steps you've already tried to resolve the issue.
6. Description of the exact behavior of the issue

Thank you for your ongoing support and patience as our team is working on this matter. We hope for your response in this thread with the necessary information, and we will make every effort to help you

Best wishes,
Kash

[Frito1984]

I have the roku 4k and now my tablo recorded and live tv content is no longer available.  Kicks you back to the guide when trying to view anything. I have tried all the resets and reinstalling and still no luck and lost all my recorded content in the process

Model 3941x2 Roku 4K+

Serial number X02200E0E67P (S0HAK3C0E67P

Software version 14.0.4 build 12221-E4

Gc version 12.4.17

Issue id 7P-423-325

Timestamp 2024-10-20T23:25:04Z

[DrMondo]

Model:  4620X - Roku Premiere

S/N:  YT0070017291

Software:  14.0

Device ID:  7J9697017291

Choosing Live TV just kicks me back to the listing screen.

Attempted reinstalling Tablo app and rebooting Tablo.

Thank you for your attention.

[CarlosS01]

Attempted to reboot Tablo app and router until I found this forum. Same problem as all who stated here: No local channels; constant return to guide w/out any channel viewing. This particular TV in the home is the only one experiencing this problem.

Model #: 3941RW2-Roku Express 4K+

S/N: X02200GXVG96

TV: Sony XBR

Device ID: S0HCK38XVG96

Issue/Tracker ID: 96-423-521

Software version: 14.0.4