It the title a TCL Roku TV, seems to happen on 2-3 of them. Dedicated Roku devices on the same network aren’t impacted. Opening Netflix often results in getting kicked back to the Home Screen, when I get lucky I can get into the main menu and look for a show but clicking on it might freeze up then crash the app, or if I’m super lucky I make it all the way to something starting to play and then it freezes and the app crashes. I’ve been in information technology (paid) for 23 years and closer to 27 years in total. I say that only to let you know not to insult my intelligence. The only thing I can do to temporarily fix the problem is hit the home button 5 times then rewind a few and fast forward a few and I can’t remember the last step of the top of my head.
Rebooting the tv does not work (hard power off waiting 30 seconds or overnight), there is no option to clear the cache of the app, I have uninstalled and reinstalled ad nauseam. The TV OS is always up to date. I’ve done a complete wipe of the device and reinstall. I’ve pulled one of these devices new out of the box and the issue showed up nearly immediately.
I have every streaming service, they all work fine. Either Netflix is realizing trash tier code that requires more of some resource than the TV can give which would be a fatal design choice by TCL/Roku as I’m sure you quality control third parties before stamping the Roku name on it.
There is nothing left to try, but feel free to take a shot at it.
