Solving playback issues

[RokuTakashi]

Hi, @L13NS0M 

Thanks for posting, and welcome to the Roku community.

We appreciate you sharing this information with us, and we're here to help. To resolve this issue, we recommend performing the troubleshooting steps below. 

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the troubleshooting steps, our team would like to gather more information so we can investigate further. Kindly provide the following details:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

We hope for your response regarding this matter. Please let us know if the issue is solved by the troubleshooting step, and provide the information requested if it persists.

Best wishes,
Kash

[waltermuniz]

This does not WORK. you are using this to gain time. Simple said you screw with the new update, say sorry and starts to work on a solution.

[RokuTakashi]

Hi, @waltermuniz 

Thanks for the post.

We understand your concern regarding the trouble with the IPTV app, and we appreciate your efforts in taking the time to perform the troubleshooting steps. We'd like to proceed with further investigation into this matter. Can you please provide the details requested in this thread? The information we gather will be significant to our review and investigation to address the issue.

We hope for your response along with the details we've requested.

Best wishes,
Kash

[Gagababy1]

I am having the same issue and mine started on Thursday of last week. I have removed IPTV app, restarted the Roku from system settings, rebooted my modem, restarted my tv and reloaded iptv.  The issue still remains.  Please help! 

[RokuTakashi]

 Hi, @Gagababy1 

Welcome to the Roku Community.

We appreciate you for sharing with us the issue you have encountered with the IPTV app. We'd like to collect further details so we can forward it with the team for an investigation. 

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

We look forward to hearing back from you, along with the details requested.

Best wishes,
Kash

[Vale_grb]

@RokuTakashi 

Model 3820RW

Serial Number  X017006RGR11

Software version 14.0

ID 11-427-666

IPTV Pro version1.1 - build 11

Thank you 

Valerio

[RokuEmmanuel-D]

Thanks for the additional details, @Vale_grb!

We sincerely appreciate your willingness to provide all the necessary details as we strive to resolve this issue. Please know that your information will be forwarded to the appropriate team at Roku, where they will conduct a comprehensive investigation to address your concerns.

Thank you for your cooperation and patience during this process.

All the best,
Emman