Solving playback issues

[aaciii]

Agree that the Roku website does not accept many serial numbers.   I have 5 of the latest Roku Stick 4K model (rev 2) - the website won't accept the serial numbers.

[atc98092]

When reading the serial number, it can sometimes be difficult to tell the difference between a 0 (zero) and O (capital letter). If you get that wrong it will reject the serial number. 

[aaciii]

It’s not that.   The serials are cut-and-pasted directly from the Roku portal.  

[Yesterdaysfutur]

I've tried cutting and pasting (so no zero vs O issue) and still get the same error 

[renojim]

@Yesterdaysfutur, what's the model number of your Roku device displayed under Settings->System->About?  Only sticks that plug directly into a TV without the need for an HDMI cable are eligible for the extender.

[Yesterdaysfutur]

yes mine is a streaming stick 4K I have 2 of them and my TV does not have enough sideways space to plug it in where i need to

[RokuJharra-Q · Accepted solution]

Hi @Yesterdaysfutur, thank you for the update!

We appreciate your efforts in trying to get the HDMI extender through our website. Since the error still occurs, we will send you a private message to provide further assistance with the issue.

We appreciate your patience and understanding as we work on addressing the issue.

Thanks,
Jharra