Solving playback issues

[Mgranger1]

I have the Roku app on my fire stick and I have uninstalled it and installed it again. I have also changed my wifi connection. I have played other movies on the app and they play fine but when I play spiderwick chronicles I get play back error. Can anybody help me and explain how I can make it play 

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @Mgranger1! 

We appreciate you for bringing this to our attention. No worries! We're here to find you the best resolution so you can get back on streaming the movie.

Before proceeding, please provide us with what specific error messages were prompted. Also, you mentioned you've tried to uninstall and reinstall the app. Have you tried rebooting your device in between? We need to ensure we've performed these steps precisely to work remove > reboot > reinstall.

We'll be looking forward to your response.

Best regards,
Carly

[Mgranger1]

I have rebooted my firestick and it's still saying unfortunately we were unable to play this content. Please try again later. I have changed my wifi reset it and even unplugged it for about ten mins and I'm still getting this message 

[RokuCarly]

Thanks for the added information, @Mgranger1.

In this case, may we know on what location are you streaming this from? It may be possible that it is not available in your current location as this is only released free on The Roku Channel in the US.

We'll be looking forward to your confirmation. 

Thanks,
Carly

[JessJesinghaus]

I have the exact same issue! Amazon Fire Roku app. I’ve uninstalled the app, signed out / back in, reset my Fire stick, disconnected from WiFi. Nothing works. I’m located in USA (Oregon if that matters). This is apparently a unique issue to the Amazon Fire Roku app (?) as I have a Roku TV in the next room which will ply Spiderwick no problem   I can watch other shows on my Fire Roku, but not Spiderwick. 

[RokuCarly]

Greetings from the Roku Community, @JessJesinghaus!

Reporting the playback issues you are currently experiencing with the series Spiderwick Chronicles is highly appreciated. No worries! We're here to look closely into this matter and find you the best resolution so you can continue streaming.

May we first know if this is the only series you are having issues with streaming? Are you able to stream other content on The Roku Channel on your Firestick device? Also, are there any error messages prompted?

With more detailed information, we'll be able to assess your concern better and provide you with an accurate resolution.

Best regards,
Carly

[justwanttowatch]

I’m having the same issues been trying to watch for two days. 

A playback error continues to pop up. I am in the usa and I’m able to stream other shows fine. I am unable to stream on my fire stick or roku tv 

[RokuCarly]

A warm welcome here in the Roku Community, @justwanttowatch!

Thanks for letting us know about being unable to stream this Spiderwick Chronicles series on The Roku Channel app through your Firestick device.

We are aware of this ongoing playback issue, and the appropriate Roku team is currently in the process of investigation to determine the cause. Once we've been notified of any updates, we'll let you know.

Your patience and understanding are hihgly appreciated as we continue to work on this.

Thanks,
Carly

[jhelming06]

Same issue here.

[RokuJohnB]

Hi @jhelming06,

From the Roku Community, a warm welcome and thanks for keeping us posted!

We want to further investigate this issue that you had. Could you please tell us where you are watching this movie or show? When did the issue start?

We look forward to hearing from you soon.

Thanks,
John