Solving playback issues

[ixtasis23]

We bought a new (replaced) power supply/cord as one unit from the Roku website, and since then we haven't had any issues.  It's been a couple years now.  You can't use any generic power supply/cord.  It must be a ROKU power supply or this will continue to happen. It's relatively inexpensive and ships quickly.  Highly suggest. 

[Surgical702]

I sent you a PM. 

@RokuMary-F 

[Surgical702]

I am literally using their plug and cord they provided me. It still will have low power issues. @ixtasis23

[ixtasis23]

It may need to be replaced.  It happened to us with the one that came with it too.

[RokuDanny-R]

@Surgical702

Thanks for the post.

We have received your private message, and I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[greenbrier]

What do I do when the white box on my tv say "insufficient power"  Nancy Dupree

[personal information removed]

[atc98092]

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@greenbrier wrote:

What do I do when the white box on my tv say "insufficient power"  Nancy Dupree

nsdupree@live.com

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Please edit your post and remove your email address. It's extremely dangerous to post personal information like that in a public forum. Scammers look for information like that and might pretend to be someone that can assist you. Click the 3 vertical dots and select Edit Reply.

[TrooperDada326]

All Roku devices are black so exactly what box are you speaking of?

[PETENOW]

The voltage is not low. I checked it. I only get this message when I disconnect the unit for the AC outlet. Could it be that the device is telling me the voltage was low when I unplugged it? The message goes away after a minute or two.  I have attached this unit to different tv's and its always the same and the voltage is always good.

[RokuMary-F]

Hi @PETENOW,

Thanks for reaching out to the Roku community!

Can you please clarify the issue you are experiencing? What Roku model device are you using? Just to verify you are receiving a "low power" message when you plugged through wall outlet?

See more tips and troubleshooting steps for this type of issue here: What to do if the red light is flashing, or you see a "low-power" warning | Official Roku Support 

Please keep us posted and we'll continue assisting you from there.
 

Best regards,
Mary