Solving playback issues

[RokuMary-F]

Hi @Teejay28 @Surgical702 @Wooksofresh,

Thanks for the note.

Can you please provide the serial number of your Roku device from Settings > System > About? I'll be able to pass it along to our Support team who can assist you further.
Please keep us posted.
 

Best regards,
Mary

[Mrbill11141958]

I do have it plugged into a wall outlet.  Changed to a different HDMI port on my TV.  Still getting Low Power Warning.

[RokuMary-F]

Hi @Mrbill11141958,

Thanks for reaching out regarding the insufficient power issue you are experiencing.

If this issue is not resolved, please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Please keep us posted.
 

Best regards,
Mary

[Oswalt]

Danny, I cannot figure out how to PM you, I am having the same low power issue, first time powering system on, voltage is correct, DC output voltage is 12.23, serial number 2A1 170577596

[RokuMary-F]

Hi @Oswalt,

Thanks for posting in the Roku Community!

I'd be happy to take a closer look to see how we can help.

Is there a light showing on your device? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

You may also refer to this link: What to do if the red light is flashing, or you see a "low-power" warning | Official Roku Support 

Please keep us posted and we'll continue assisting you from there.
 

Best regards,
Mary

[Oswalt]

I have tried all of the suggestions, still have the same issue.

[Oswalt]

I still just have a red blinking light and no picture or sound 

[RokuKariza-D]

@Oswalt

Thanks for the reply.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

[txblue]

Have same issue.  Plugged into wall outlet not tv.  Swapped with another Roku that.is working on another tv and same problem.  Moved that working one to the same cables where this started and it works fine with those same cables.  I think I have all Roku express models.  Don't think I can get to settings to get the serial number

[RokuKariza-D]

Hello @txblue

Thanks for reaching out!

You can find your device serial number at the back or underneath the player itself. Once we have the information needed, we'll be able to forward it to our support team for further assistance.

We look forward to hearing from you soon.

All the best,
Kariza