Solving playback issues

[RokuKariza-D]

Hi @frankcacc

We're sorry to hear about the issue you're experiencing.

Please reply here with the serial number of your Roku device. It can be found at the back or underneath the player itself. Once we have the information needed, we'll be able to forward it to our support team for further assistance.

We look forward to your response.

All the best,
Kariza

[Troyster]

Same answer from "Mary" ROKU employee.  This has been going on for months and they still haven't fixed the problem, just go over the same steps which works maybe one time.  There is no fix.

[frankcacc]

@RokuKariza-D serial number: C4391G710503

Please let me know if there's anything else you need.

[Cheesebreak]

Same problem with me - the usb power warning comes up all the time. Started today.

I have a Roku Ultra so there is no usb involved, and the USB port is not being used.

Model 4640X

Software version 10.5  build 4208-29

Serial #  YPOOF6363741

[atc98092]

That really weird that the 4640 would give that message. As you noted, it doesn't run at USB voltage levels. While it's a bit over 5 years old, I wouldn't expect it to have issues. Mine is still working fine. It's possible that the wall power cube is failing. Roku lists a new power supply for $10, however it doesn't list the 4640 as supported. It lists all Ultra models newer than the 4640, so there's probably a change in the unit. Perhaps @RokuDanny-R can assist. 

[RokuDanny-R]

@frankcacc @Cheesebreak

Thanks for the posts and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[Cheesebreak]

Although this may be a 5 year old product, I have only had the device since bought new in July, 2020. So now every time I watch it I get the error message across the bottom of the screen, usually blocking all closed captioning. 

[RokuKariza-D]

Hi @Cheesebreak

We're here to help.

Have you tried the troubleshooting steps recommended in this Support link: What to do if the red light is flashing, or you see a "low-power" warning? If so and the issue persists, please reply here with the serial number of the affected Roku device. It can be found at the back or underneath the player itself.

Keep us posted!

All the best,
Kariza

[Cheesebreak]

Dude, I already gave you the serial number in an earlier post. 

And those troubleshooting tips are irrelevant to me because I have a Roku Ultra with no USB anything. 

[Cheesebreak]

@RokuDR  Do I have a ticket number for that?