Solving playback issues

[Maxwell11]

I unplugged and rebooted but still have the error message. Help!

[RokuTakashi · Accepted solution]

Hi, @Maxwell11 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for inquiring for support regarding an error code you have encountered, and we're here to help. We recommend performing a system restart to resolve the issue. Kindly follow the instructions below to perform this step.

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart.

• Note: You may want to delete some apps that you rarely use before performing the system restart.

We hope this works, and let us know you need further assistance.

Best wishes,
Kash