Solving playback issues

[Chardavej]

Unfortunately that doesn't answer the question to the problem we have, I have the same problem, it shows the home screen, and when I go into a channel (such as FreeVee or True Crime) I can see all the movies listed, but when I click on a movie to watch, the screen is black, but I can hear sound and see CC and if I FF or Rev, I can see the little picture in a picture of the scene I am FF or Rev too. 

[RokuTakashi · Accepted solution]

Hi, @Chardavej 

Welcome to the Roku Community.

We understand the playback issue you have encountered, and we'd like to gather more information regarding this matter. Can you please provide us with the details below:

• When did you first encounter the issue?
• What specific Roku device are you having issues with?
• Is this happening to a specific channel/app or occurs within the entire platform?
• What troubleshooting steps have you taken so far in an attempt to resolve the issue?

In the meantime, we recommend following the troubleshooting guides in this support article at How to resolve a channel playback issue | Official Roku Support.

Keep us posted on what you find out.

Best wishes,
Kash