Solving playback issues

[tgreenery79]

We are having the same problem on my Sharp Roku TV.  Everything is updated to current. Sometimes it works and sometimes it doesn’t.  No other all having issues.

[RokuTakashi]

Hi, @tgreenery79

We're thrilled to have you as a part of the Roku Community.

Thank you for bringing this issue to our attention. We appreciate your willingness to work with us to resolve it. To that end, we have prepared a series of troubleshooting steps that we believe will be helpful in addressing the issue.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists, please don't hesitate to let us know and we'll do our best to help. We're committed to working alongside you until we've resolved the problem.

Best wishes,
Kash

[ricagurgel]

As mentioned before, the problem persist, even restart, re-install app, reset tv. As mentioned it's very fluid before last major OS upgrade, 12.5 I think 

[RokuTakashi]

Hi, @ricagurgel

Thanks for keeping us posted.

We understand that the issue is still ongoing and we want to reassure you that we are working on it. We will provide an update to the Roku team as soon as possible once we have made progress in our investigation. We appreciate your patience and understanding while we work on resolving this issue. 

We will keep you updated on any developments in this thread.

Best wishes,
Kash

[Ew1910]

I'm having the same issues on my TCL Roku TV. I can't hardly play anything on Netflix. Sometimes the audio goes out, sometimes it buffers and never loads, other times it completely crashes. This has been ongoing for weeks

[RokuJechealR]

Hi @Ew1910,

Thanks for reaching out to us here in the Roku Community!

We understand that you are having an issue streaming Netflix, and we would like to know how to identify and resolve any playback issues.
We recommend starting here to troubleshoot channel issues: Follow these steps in order:

1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2. Next, restart your device from Settings>System>Power>System restart (if you do not see a Power submenu, skip to the next step).
3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If the issue persists, please refer to the Support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[Jdou87]

We’ve been having the same issue for our TCL Roku. It’s maddening. The Netflix app Does. Not. Work.

please fix it, Roku.

disney plus, Hulu, YouTube are all fine. It’s only Netflix, and only on our Roku tv. It streams fine on a laptop. 

[RokuJohnB]

Hi @Jdou87,

From the Roku Community, welcome and thanks for keeping us posted!

We will be glad to assist you even more. Please try the troubleshooting steps that @RokuJechealR provided above.

Let us know how it works, and we will continue to assist you further.

Best regards,                                                                                                                                            John

[Mstraci]

Been having the same issues as everyone else on my TCL Roku but only with Netflix app. This has been going on for a few months! What's the deal?

[RokuJohnB]

Hi @Mstraci,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Netflix channel. We're happy to assist you further. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

If the problem still persists, please keep us posted.

All the best,                                                                                                                                              John