Solving playback issues

[waredion]

Netflix just starts the timer and never gets past 24. How do I fix this.

I called Netflix and they say it is a Roku issue related to data collection being full.

[RokuCarly]

Welcome to the Roku Community, @waredion!

Thanks for reaching out. We'd like to offer some steps you could try to troubleshoot the Netflix app on your Roku. 

Before we proceed further, is this the only app you are having this issue with? If so, kindly follow the steps precisely below to help you troubleshoot:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Here's the support article for reference: How to resolve a channel playback issue

Let us know how it goes and we'll go from there. 

Best regards,
Carly