Solving playback issues

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SultanOfSodomy
Reel Rookie

Help! My screen has gone black and media won't play!

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Go to settings on your tv via Roku.

Next, select System

Now, Advanced system settings

Lastly, Factory reset.

Let it do its thing by securing your account and reconnecting the app to your phone.  

Follow the prompts.

I unplugged the TV 24 hours before this solution.

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1 Solution

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Help! My screen has gone black and media won't play!

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Thank you for keeping us updated, @SultanOfSodomy!

We noticed that you are having issues with your Roku device, and we would like to assist you with this.

Firstly, could you please confirm if you have tried using a different TV? Have you encountered any error messages while trying to activate the device? If so, please try the following troubleshooting steps if you haven't already.

  • Unplug the Roku device and plug it back in.
  • Plug the Roku device into a different HDMI port.
  • Ensure that the Roku device is securely plugged into the TV.
  • You can also try to change the HDMI cable.

Please let us know if the issue is resolved or reply to the thread for further assistance. We are happy to help you.

Best regards,
Jharra

Jharra Q.
Roku Community Moderator

View solution in original post

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1 REPLY 1
RokuJharra-Q
Community Moderator
Community Moderator

Re: Help! My screen has gone black and media won't play!

Jump to solution

Thank you for keeping us updated, @SultanOfSodomy!

We noticed that you are having issues with your Roku device, and we would like to assist you with this.

Firstly, could you please confirm if you have tried using a different TV? Have you encountered any error messages while trying to activate the device? If so, please try the following troubleshooting steps if you haven't already.

  • Unplug the Roku device and plug it back in.
  • Plug the Roku device into a different HDMI port.
  • Ensure that the Roku device is securely plugged into the TV.
  • You can also try to change the HDMI cable.

Please let us know if the issue is resolved or reply to the thread for further assistance. We are happy to help you.

Best regards,
Jharra

Jharra Q.
Roku Community Moderator
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