Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Omiz
Channel Surfer

Re: HBO Max won't play Real Time with Bill Maher Episodes But Plays Other Videos

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I know they keep sending me the same instructions that are on their troubleshooting page blaming HBOMAX.But if I can watch it on my apple product, how can it be an HBOMAX issue?

Omiz
Channel Surfer

Re: HBO Max won't play Real Time with Bill Maher Episodes But Plays Other Videos

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Been there done that, watched it on my iPad.

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Omiz
Channel Surfer

Re: HBO Max won't play Real Time with Bill Maher Episodes But Plays Other Videos

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Did that and ended up watching it on my iPad so it is not an HBOMAX issue.

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greened2062
Channel Surfer

Re: HBO Max won't play Real Time with Bill Maher Episodes But Plays Other Videos

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If you look at the response I posted from HBO support, they are admitting that it's an HBO issue not Roku. 

Ottosan
Reel Rookie

Re: HBO Max won't play Real Time with Bill Maher Episodes But Plays Other Videos

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Thank you, good to know.

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FaciaBrut
Reel Rookie

Re: HBO Max won't play Real Time with Bill Maher Episodes But Plays Other Videos

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I have been notified by HBOMAX customer support that this issue is now resolved. I have also confirmed it by being able to watch Real Time on ROKU.

 

SCjames
Reel Rookie

Re: HBO Max won't play Real Time with Bill Maher Episodes But Plays Other Videos

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I had the exact same issue with Real Time on my Roku Ultra.  I could access HBO's Real Time on my Android TV but not on my Roku player. Try the below method to clear cookies and cache in the Roku player.  It worked for me.  After you reset you may need to log back into your apps.

Follow this step-by-step tutorial to learn how to clear cache and cookies on Roku.

  1. Make sure “Home” is selected from the main menu.

  2. From the remote control, press the following buttons consecutively:

    Press Home 5 times.
    Press Up.
    Press Rewind 2 times.
    Press Fast Forward 2 times.

    It will take about 15-30 seconds to clear the cache and restart.

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Re: HBO Max won't play Real Time with Bill Maher Episodes But Plays Other Videos

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Happens on my Hisense Roku Model as well. 

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BenBTizMe
Channel Surfer

Re: HBO Max won't play Real Time with Bill Maher Episodes But Plays Other Videos

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Same here.  HBO sent an email yesterday saying the issue was fixed and it was! Watched yesterday's Real Time last night!!! No issues!

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Re: HBO Max won't play Real Time with Bill Maher Episodes But Plays Other Videos

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It's not resolved. It's still doing it.

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