Solving playback issues

[Cryseed]

Just sits and buffers.  Have reloaded several times 

[makaiguy]

@Cryseed-

Restart** your Roku to clear its memory cache after uninstalling but BEFORE reinstalling the channel.  Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.  

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in. 

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.

[Gumby108]

I have tried EVERYTHING suggested on this thread and no success. Does Roku hate Fox?

[RokuEmmanuel-D]

Welcome, and thanks for sharing it here in the Roku Community, @Gumby108, and @liddav!

We appreciate you informing us about the playback issue you're encountering with the Fox News channel, which cannot load more than 13%. We'd like to take a closer look at this and thoroughly review this matter. 

Could you please supply the following information below?

• When did you first notice this issue? 
• Have you tried other channels on your home screen to see if it also encountered the same problem? 
• Have you received any recent software updates? If so, kindly provide the latest software version of your Roku.
• What specific troubleshooting steps have you tried so far? 
• A photo of the incident. 

We highly need your utmost cooperation to resolve this issue as quickly as possible. 

Thanks,
Emman

[liddav]

This method doesn't work.  Un-installed multiple times, reset multiple times, even factory reset, still doesn't work. This has been going on for months. It is roku box dependent as other boxes work properly.