Solving playback issues

[Jimboy]

I have the same issue with my 9104X soundbar XE after update to ver 14.0. Tablo is no longer useable on this device. It works fine on my streaming stick and my ultra both of which are on earlier versions from July. I have tried all suggested fixes with no resolution. After a long chat with a second tier Roku tech he said he’d look into it. No response as yet. Most annoying,  anyone else with the problem?

p.S.  even with factory reset it seems you can’t roll back software so I’m stuck!

[RokuTakashi]

Hi, @Jimboy 

Thanks for posting, and welcome to the Roku Community. 

We appreciate you for letting us know about the issue you have encountered with Tablo not working after the update.

Kindly be advised that we're aware of the issue, and our team is currently investigating on it. 

To assist us in the investigation, kindly provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

We hope to hear back from you along with the requested information.

Best wishes,
Kash

[Mikecutshaw]

I am having the same problem. Cannot watch OTA channels live,and cannot playback recorded programs. Tablo was working till the latest Roku update. Makes my Tablo useless. Roku please fix this.

[RokuTakashi]

Hi, @Mikecutshaw 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with the Tablo app on your Roku device after the 14.0 update. 

Our team is currently investigating the issue for a resolution. We'd like to request the information posted above this thread to assist us in the investigation.

Your response would be valuable to us, and will help us work on the issue.

Best wishes,
Kash

[Mikecutshaw]

3810x

Sn.  Yh000t441987

Device id 213090441987

OS. 14.0

[RokuTakashi]

Thanks for providing the requested information, @Mikecutshaw 

One last detail we need for the investigation is the:

• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

This is an essential piece of information for us to develop our investigation.

Your continues efforts and cooperation are highly appreciated.

Best wishes,
Kash

[Mikecutshaw]

Tacker id.  87-397-322

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Mikecutshaw. 

We appreciate you providing all the necessary details so that we can forward this to the relevant team for investigation.

Rest assured, our team is working hard to get you back on streaming quickly. We are thankful for your cooperation and understanding on this matter. 

All the best,
Emman

[rmwojcik]

Same problem here. We have 2 ROKU devices. The one that updated to 14 won't play TABLO live or recordings. The other device didn't get turned off, so it's still got 13. It works.

How can I revert to older version that actually works?

[rmwojcik]