Solving playback issues

[PeteinPA]

I have searched all over for a reason why my tv stops responding to my remote buttons except the home, power, and settings buttons. Only happens while watching some (NFL especially) antenna broadcasts of CBS, NBC, and sometimes ABC. Happened the other night watching the VP debate on CBS (local channel 10.1 Altoona Pa). Does not do it all the time. Seems to be mostly during NFL football games.
Easy to temporarily restore all functions by going to the home page and restarting over the air antenna.
It happens on two different remotes. The light on the tv still blinks so the remotes are sending a signal. The tv just doesn't seem to recognize it. I think it may be a broadcast station issue. I have tried TCL support, and they sent me here.

TCL Roku TV 3 Series 32S327
Any help is appreciated.
Thank you.

[RokuTakashi · Accepted solution]

Hi, @PeteinPA

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered while streaming broadcast content, specifically with the volume adjustment of your Roku remote, and we're here to assist. We would recommend performing a troubleshooting step to resolve the issue. Kindly follow the steps below:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Once this step has been performed, your Roku device will reboot. After this, you can access the broadcast content and see if you notice any improvements.

Keep us posted on how this works.

Best wishes,
Kash