Solving playback issues

[Susanggonzales]

I’m having the same problems with both of my Roku TVs. I’ve done all the trouble shooting I’ve seen: checked internet connection, restarted TVs, disconnected router, deleted roku app and reinstalled. Nothing is working. 

[RokuRiamie-D]

Hi @Susanggonzales,

Welcome to the Roku Community!

We understand that you're having trouble with your Roku Live TV Channel Guide. We would like to take a closer look into this issue.

We would like to know the following:

• What is the exact behavior of your issue?
• When did you start to experience the problem?
• Are you getting any error codes or messages?

We will wait for your response.

Best,
The Roku Community Team