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- So about two days ago, I was able to access Disney+ on my Roku TV and now I can no longer access it. It never even loads up, starts to load and then goes Right back to the main screen. I’ve done all the usual tricks turning TV off restarting it deleting the app reinstalling it and it doesn’t seem to work. Everything else works normally though please Help
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Hi Community Users!
Thank you for reporting this issue to us. We want to inform you that there is an outage affecting all Disney Plus and Hulu platforms. We apologize for any inconvenience this may have caused.
Rest assured that we have coordinated this with the team and are now working on a fix.
In the meantime, since we are investigating this problem, you may contact the Disney customer support team to report the issue and for more updates. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.
All the best,
The Roku Community Team
Roku Community Moderator
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Hi Roku Community users!
Thanks for reporting this issue.
We believe the issue with accessing Disney+ and Hulu on Roku devices has now been resolved.
If you were previously experiencing difficulties, please ensure your Roku is updated to the latest software version:
- Go to Settings > System > System Update.
- After the update is complete, launch the Disney+ or Hulu channel.
If you're still having any trouble, feel free to reach out. We're here to help!
Thank you for your patience, and Happy Streaming! 💜
Best regards,
The Roku Community Team
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Re: Disney+ not loading, crashes back to home screen
Welcome to the Roku Community, @GameLord392024
We understand you are having an issue streaming with the Disney Plus channel on your Roku device. Thanks for the steps you have taken to resolve it.
Did you restart your Roku device before re-installing the affected channel? That step is crucial when performing troubleshooting.
If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.
We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
Please keep us posted, and we'll continue assisting you from there.
All the best,
Chel
Roku Community Moderator
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Re: Disney+ not loading, crashes back to home screen
Did you manage to fix this? Mine is currently doing the same thing I’ve tried deleting app etc no luck.
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Re: Disney+ not loading, crashes back to home screen
Did you manage to fix it? Mine is doing the same
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Re: Disney+ not loading, crashes back to home screen
Mine has literally just started doing this! I'm confused. Tried deleting and re adding. Any help???
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Re: Disney+ not loading, crashes back to home screen
Hi Community Users.
Thanks for flagging this here in the Roku Community!
We understand that you're experiencing a playback issue with Disney Plus. We're here to investigate this further problem and take a closer look.
Before we proceed, could you please provide the following information below to gather more information about this?
- Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
- Channel build version (Highlight the app from the Home Screen and press the Star * Button)
- Photo or a short video clip of the incident.
We are looking forward to your response.
All the best,
Emman
Roku Community Moderator
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Re: Disney+ not loading, crashes back to home screen
Device model 3930EU-roku express.
Series number X00400EN88VR
device I'd SO1O327N88VR
TRACKER ID VR-466-304
BUILD VERSION. 2024111200
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Re: Disney+ not loading, crashes back to home screen
Mines doing it to all the Roku devices in my house.
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Re: Disney+ not loading, crashes back to home screen
Model: 3810X - Roku Streaming Stick+
Serial number: YH0073019293
Device ID2159D7019293
Software version: 14.0.4 • build 12221-50
GC version: 12.6.32
Timestamp: 2024-11-19T19:44:47Z
Disney Plus Version 1.47 • build 2024111200
Issue ID 93-466-304
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Re: Disney+ not loading, crashes back to home screen
3930RW.
X00400FB0XKR
14.0
S00920A80XKR
I have done all the steps but it still will not load on my TV in the front room. It will load on the other TV’s.