Solving playback issues

[GameLord392024]

• So about two days ago, I was able to access Disney+ on my Roku TV and now I can no longer access it. It never even loads up, starts to load and then goes Right  back to the main screen. I’ve done all the usual tricks turning TV off restarting it deleting the app reinstalling it and it doesn’t seem to work. Everything else works normally though please Help

[RokuJechealR]

Welcome to the Roku Community, @GameLord392024

We understand you are having an issue streaming with the Disney Plus channel on your Roku device. Thanks for the steps you have taken to resolve it.

Did you restart your Roku device before re-installing the affected channel? That step is crucial when performing troubleshooting.

If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.

We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[Darcie1]

Did you manage to fix this? Mine is currently doing the same thing I’ve tried deleting app etc no luck. 

[Itsemmamendes]

Did you manage to fix it? Mine is doing the same

[Laurahay780]

Mine has literally just started doing this! I'm confused. Tried deleting and re adding. Any help???

[RokuEmmanuel-D]

Hi Community Users.

Thanks for flagging this here in the Roku Community!

We understand that you're experiencing a playback issue with Disney Plus. We're here to investigate this further problem and take a closer look. 

Before we proceed, could you please provide the following information below to gather more information about this? 

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• Photo or a short video clip of the incident.

We are looking forward to your response. 

All the best,
Emman

[Laurahay780]

Device model 3930EU-roku express.

Series number X00400EN88VR

device I'd SO1O327N88VR

TRACKER ID VR-466-304

BUILD VERSION. 2024111200

[Itsemmamendes]

Mines doing it to all the Roku devices in my house. 

[Razinha]

Model: 3810X - Roku Streaming Stick+

Serial number: YH0073019293

Device ID2159D7019293

Software version: 14.0.4 • build 12221-50

GC version: 12.6.32

Timestamp: 2024-11-19T19:44:47Z

Disney Plus Version 1.47 • build 2024111200

Issue ID 93-466-304

[DaddyJim80]

3930RW.  
X00400FB0XKR
14.0

S00920A80XKR

I have done all the steps but it still will not load on my TV in the front room.  It will load on the other TV’s.