Welcome, and thank you for posting here at the Roku Community, @texastwc!
No worries. We're here to find you the best resolution possible.
Since you've mentioned that you already performed a system reset, can you clarify if this is a factory reset?
Moreover, kindly try to remove the troubled app, perform a system reboot, and then reinstall it to see if this resolves your playback issue. Refer to the instructions below to help you perform this troubleshooting method:
- Remove the DirectTV app: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
- Perform a system reboot: navigate to your Home, select Settings > System > Power > System restart
- Re-install the app: navigate to your Home, scroll and select Store, look for the DirectTV app, then press Add channel
We need to make sure that this troubleshooting method has been done precisely to work. Hope this helps!
Let us know how it goes and we'll go from there. We'll be patiently waiting for your update!
Kind regards,
Carly
Carly Y.
Roku Community Moderator
