Solving playback issues

[PastorJon]

I have tried the steps given in other threads (couldn't figure out how to reply) but to no avail. All other apps work fine and Netflix works on another Ultra and my computer on the same local network. I removed the app, restarted the Roku and then reinstalled the app. I have unplugged the Roku and then restarted after 20 seconds. I can't figure out the instructions to get a tracker ID (press "Home" 5x then Back 5x) - it just returns me to the home page.

My info:

Model: 4850-RW Ultra

Serial: X028006E7N7E

Software version: 14.1 Build 7713

Device ID: SOVT348E7N7E

[renojim]

@PastorJon, some people are confused about what the "Back" button is.  It's the button to the left of the Home button.

[RokuEmmanuel-D]

Hey there, @PastorJon.

Thanks for sharing this here!

We'd like to be able to help investigate so we can get you back up and running. 

We're ready to send this to the team. Please share the details below so we can keep things moving.

• Tracker ID (You can do this while you're on the Home Screen. Press the Home button five times, followed by the Back button five times)

• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

Thanks for cooperating!

Best,
The Roku Community Team

[PastorJon]

Channel build version -

Version: 70.2316

Build: 1302017

Tracker ID: 7E-068-781

Thanks

[RokuEmmanuel-D]

Thanks! @PastorJon.

We'll now pass this on to the team. Your effort is greatly appreciated! 

Please stay tuned as we will keep this thread posted for more updates.

Thanks for being patient while we sort this out!

Best,
The Roku Community Team