Solving playback issues

[TENNIS1]

please tell us how they helped you. 

[jcice773]

How did they help you?

[Dorad]

I tried everything you have suggested and I still don't have my cable TV channels. Never buying a Roku again!!!!

[TENNIS1]

We tried and it didn’t work.
Pleaset tell us why this even occurred. It’s very frustrating. 
Thanks. 
TENNIS 1

[RokuTakashi]

Hi Community users!

Thanks for keeping us updated on the issue you've encountered regarding the missing cable channels.

We assure you that we're working closely on the issue. Have you tried the troubleshooting steps provided by @RokuJanadeeK? This is the workaround that we recommend performing that resolves the issue.

We hope this works, and keep us posted.

All the best,
Kash

[Dorad]

I tried everything and now it's day #4 and I still don't have the cables TV. I am in Canada and my provider is Rogers. We use an adapter box for digital TV. Everything worked perfect till Saturday afternoon. What is happening? When will it be fixed?

[RokuJanadeeK]

Hi @Dorad,

Thank you for keeping us informed!

You seem to have done a great job troubleshooting this issue. Since the issue is persistent, we'd like to have an in-depth assessment. Can you please provide us with the following information:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• How are you powering the Roku device?

Once a few more pieces of information have been gathered, we can pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerest thanks,
Janadee

[Mike123456]

Same thing happened to me on 2 different tcl roku tvs around the same time. I had to reset and readd relogin to everything 

[RokuJohnB]

Hi @Mike123456,

Greetings from the Roku Community!
We understand you're having a problem with your cable channels. We're happy to help you. Please be advised that weak signals can result in missing channels. If possible, try adjusting the antenna or cable setup to improve signal reception.

Please keep us posted if the problem still continues.

All the best,

John

[sallchin]

 did factory reset and never setup an internet connection... therefore the ROKU couldn't update software. All the stations came back. I previously did a factory reset and reconnected the internet and the stations were missing. Its reasonably clear there was some recent update on ROKU to the tv software that caused the stations to disappear. It maybe an increase in the threshold for the stations to be detected - previously lower all stations registered and now increased only the strongest stations are being detected. If you want you stations back never connect the ROKU tv to the internet and sll will be fine. This basically takes the value away from buying it in the first place. you need to get on this ROKU. This is a system issue not an individual user problem as you've been treating it in this thread.