Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AmyL71
Newbie

Re: Cable Channels Missing. They just disappeared.

Jump to solution

Why does this happen? I have 7 Roku tv’s , only 1 still has my cable channels. When I scan for channels it says 0 found.  I pay to have these channels.  I have restarted my Roku account and still nothing! Very very frustrated! 

0 Kudos
sallchin
Channel Surfer

Re: Cable Channels Missing. They just disappeared.

Jump to solution

Ive already identified the problem to ROKU and even on this forum. They refuse to solve the issue. It all happened after a software update all of our channels disappeared. They wont let us go back to working software. When u try to identify the issue ROKU will bog u down in what operating system is on your laptop what version this what system that. The problem is on any of their TVs that is connected to the internet. Your only solution now is to restore your TV to the as delivered (system reset) and do not us it connected to the internet or it will automatically update its software and you will lose all your channels again. Yes, this makes it a NON-SMART TV but it will work as a TV fully. If u connect it to the internet for Netflix and the apps u lose the channels. Because ROKU wont let us go back to working system software or fix the issue, your only choice is accept it as-is or go back and reset it to work as a unconnect to the internet television

0 Kudos
sluggah
Newbie

Re: Cable Channels Missing they just disappeared

Jump to solution

reconnected to wifi and channels 60 and 69 disappeared.

model c101x-Roku TV

serial number x00000M6DMS9 (S032G076DMS9)

Software version 14.0.4 build 12221-93

GC version 12.5.25

timestamp 2024-10-26T12:04:35Z

issue ID S9-431-284

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.