Solving playback issues

[sallchin]

 i had the same exact issue with 2 ROKU tvs in same household - nothing was changed on either TV both TVS the cable stations disappeared. I believe due to automatic software updates

[sallchin]

after complete factory reset and NOT connecting the internet and all the channels were restored and running well I allowed the ROKU TV to work without issue for over 2 hours. Then i connected to the internet and right after the ROKU TV updated everything, all the missing channels were missing again. Once again this is clearly a software issue from ROKU... please try what i described in your labs and the problem will be obvious.

FIX IT ROKU - just go back to the last version of software that worked! Then redo the update correctly

[RokuJanadeeK]

Hello @sallchin,

Thanks for letting us know.

We understand and share your sentiments. We appreciate the troubleshooting steps you have tried. Kindly provide us with the details requested by the moderators above:

1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
2. Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
3. Troubleshooting steps you have attempted to try.

Your response with these details will be sent to the appropriate support team for further investigation. We look forward to hearing from you.

Sincerely,
Janadee

[marcbarber-ENG]

I think you nailed it sallchin.. Need to prevent that software update. Wasted an entire day trying to undo and/or prevent it. The minute the update happens local COAX connected channels drop. Factory reset brings them back until that software update happens.  An option to turn-off auto-upate to LiveTV would be nice, lol

[LGmike]

After rescanning my antenna a few channels are missing. I used to have channels 2.1 thru 2.4 now I'm missing 2.2 these channels all had, and still do, have very strong signals. 

Also missing 11.2 / 26.2 /32.2 /38.2

The tv is a Roku TCL it was working fine before I rescanned. My other tv is fine.

My antenna has not moved, and I unplugged power and rescanned, checked connections, I'm not sure what else to do. 

[renojim]

There have been a lot of reports lately of missing channels on Roku TVs.  Just wondering, is the ZIP code set to the same thing on both of your TVs (assuming they're both Roku TVs)?

[PatBordelon]

I have reset the TV and have scanned the live channels several times. It won't come back, but my other TV has it. What do I do now?

[waltsdog]

I spent some time investigating this issue without much success. I have now figured out exactly what's causing this problem. I have two TCL/Roku TVs. A 43" and a 65". They both fail to show some antenna channels which cause my channel guide to be off (showing wrong info). I rescanned several times because I was missing channel 3-3, 6-3, 7-3, and 18-3. All others are shown and identified. The missing channels are encrypted on the same signal so what the heck? It's a software error. The TV in bedroom is a wireless connection. If I disconnect the signal to my router the missing channels magically appear and the guide is correct. The 65" in the den is hard wired. If I disconnect the router, unplug the cable, there are the missing channels. The channels were scanned initially but not displayed. I verified this by disconnecting to router, checking the channels and then reconnecting to the Internet, those channels disappeared and the guide went wonky. That is a software issue. Should be a simple fix, but.....

[Haroon2024]

I turned on this morning my tv and I lost all antenna and live channels. I restarted the tv and reset to the factory settings. Nothing worked. It looked all the channels are hidden.

please help!

[Sotm]

Not working as stated!