Solving playback issues

[Ruth09]

how do I uninstall and reinstall Britbox app? I have a subscription and it doesn’t let me remove app with Roku controller. My picture for all shows is jumpy. 

[JWS9518]

1. Press the Home button on your Roku remote 
2. Highlight the app you want to remove by moving right 
3. Press the Star button on your remote to open the Options menu 
4. Select Remove app and confirm when prompted

I would also suggest doing a system restart before reinstalling the app to clear the cache.... Settings, system, power, system restart

Or you can unplug the Roku device for 30 to 60 seconds.  

[Ruth09]

Thanks, however when I select app and hit star button, remove app is not an option. 
I have an annual subscription and I turned it off for next year but says can’t remove app if you have a current subscription. Makes no sense. 
I restarted and that did not help. Thanks for responding tho. I will keep trying to work with Britbox. I have spent hours already☹️

[makaiguy]

You can use the official Roku remote app on an Android/iOS phone/tablet (https://www.roku.com/mobile-app) to remove a channel that you cannot remove via the standard Roku user interface. .

When in the Roku remote app on you mobile device:

• At the bottom of the first screen, click "Devices", and if necessary connect to one of your Roku devices.
• In your connected device click on "Apps on Roku".
• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).
• Click on "Remove" and confirm.

Note that this will remove the channel from your Roku account, but it will NOT cancel any paid subscription you may have for this channel.

[Ruth09 · Accepted solution]

Thanks all. I was able to uninstall and reinstall. 
can’t find where to say issue solved.