Solving playback issues

[JephTyler]

I had the same model for two years and it quit working. So I got a new one. I have had this roku for 2 days and this one is also stopped working. It worked fine for the first day but by that evening it was just doing showing the dancing "ROKU" and wouldnt get past that screen. It was quite warm and so was our last one. For this one I unplugged it and let it cool down for 10 minutes, that didnt work. So I tried other cables and other power sources, still no luck. I then tried reseting for 10 seconds and 30 seconds multiple times and tht also didnt work. Is there a fix?

[JephTyler]

Model #is 3930X Serial is S013208N5EPS

[RokuTakashi · Accepted solution]

Hi @JephTyler,

Welcome to the Roku Community!

We're sorry to hear about the issue you have with Roku that stopped working and stuck at the dancing Roku screen. We apologize for the inconvenience that this has caused you, and we'll do our best to help. For us to further work into the issue, kindly provide the following information.

• How are you powering your device when the issue occurred, is it through a power outlet, or directly to the TV USB port?
• Steps to reproduce the issue?

In addition, have you already tried performing a factory reset on the Roku device to see if the issue persists? Please be aware that factory reseting the Roku device will require you to re-activate the device and may ask for you to re-authenticate some channels. For more information about how to perform a factory reset on a Roku device, visit our Support page here: System restart or factory reset your streaming device

Please keep us posted on what you find out, and the requested information so that we can further investigate.

All the best,
Kash

[JephTyler]

its was plugged into the tv like the one i had. it worked fine that way for years.

[JephTyler]

Spoiler

I have also tried factory reseting the device still same issue

[renojim]

@JephTyler, try another USB power adapter from a phone or tablet plugged into the wall.  Try it with your old Roku as well.  Look for a power adapter that can provide at least 1 Amp.  Look at the fine print and it should state something like, Output: 5V 1A.