Solving playback issues

[SGTDudley]

I have replaced my ROKU hoping that the old one was just OLD, despite having the latest updates.  No matter WHAT I do, what channels, what cable,  what input,  the audio will just STOP every few minutes for about 2 seconds.... EXTREMELY annoying!! And with all these other customers having the same issue,  why isn't this being fixed????😡

[RokuEmmanuel-D · Accepted solution]

Hi, @SGTDudley.

Welcome, and thanks for sharing it here in the Roku Community!

We appreciate you letting us know about your Roku device's audio frequently cutting out, and we're here to conduct a thorough review of what you're experiencing. 

To begin with the investigation, we need additional information on your issue so we can gain visibility into it and provide the best resolution:

• When did you first notice this issue?
• What Roku device is affected by this problem?
• Did you recently receive any software updates that may trigger this issue? If so, kindly provide the latest software version of your Roku. 
• What troubleshooting steps have you tried to resolve the issue you're experiencing?

For now, try rebooting your Roku device to see if it makes any difference. To do that, kindly navigate to Settings > System > Power (Skip Power if you don't see this option), then proceed to System Restart.

We would be happy to discuss how we can help you get back on streaming in no time.

All the best,
Emman