Hi, @BMET.
Welcome, and thanks for stopping by here in the Roku Community!
We understand you're having trouble streaming the apps on your Roku. We'll ensure to assist you so you can continue watching what you love.
Firstly, when did you first notice this issue? In addition, we just wanted to clarify: Did you encounter this on all channels on your Roku or only on a specific channel? Also, have you received any software updates recently? If so, kindly provide us with the latest software version of your Roku.
You may try doing the troubleshooting steps below to see if that improves your current situation:
- Restart the device: We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
- Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure your device runs the latest software version. If there are any updates available, proceed with the installation.
- Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
- Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
In the meantime, check out this support article: How to resolve a channel playback issue.
Please get back to us and give us more insight into your problem so we can assist you better.
All the best,
Emman
Emmanuel-D.
Roku Community Moderator
