Issue ID 06-403-248
roku ultra 4660x
sn: YJ00AD564606
software 12.3.21
Apple TV fails to load. Stays on the logo screen. Worked last week.
Hi, @Jaykieve
Greetings, and welcome to the Roku Community.
We appreciate you for letting us know about the issue you have encountered with the Apple TV on your Roku device, and providing the details we'll need for an investigation. In this regard, we'd like to suggest performing a troubleshooting step to see improvements in the app. Kindly follow the instructions below:
In addition, we recommend checking for the latest software update on your Roku device.
Follow the instructions below to manually check for software and app updates.
We hope you find this information helpful in resolving the issue. Keep us updated on what you find out.
Best wishes,
Kash
Hi, @Jaykieve
Greetings, and welcome to the Roku Community.
We appreciate you for letting us know about the issue you have encountered with the Apple TV on your Roku device, and providing the details we'll need for an investigation. In this regard, we'd like to suggest performing a troubleshooting step to see improvements in the app. Kindly follow the instructions below:
In addition, we recommend checking for the latest software update on your Roku device.
Follow the instructions below to manually check for software and app updates.
We hope you find this information helpful in resolving the issue. Keep us updated on what you find out.
Best wishes,
Kash